Your privacy matters to me
Coaching is built on trust, and that starts with how I handle your information. Here’s what I collect, why, and how I protect it.
Last updated: October 2026
What I collect
- When you send a message: your name, email, phone number (optional), how you’d like to be contacted, and anything you choose to share about what brought you here.
- When you book on my calendar: your name, email and the time you choose. Booking happens through Google Calendar, which also follows Google’s privacy policy.
- When we work together: notes from our sessions, your CliftonStrengths results if you take the assessment, and payment records.
How I use it
Only to respond to you, schedule and hold our sessions, support your coaching, send invoices or receipts, and keep the records a small business needs. I don’t sell, rent or trade your information, and I don’t send marketing emails unless you ask to hear from me.
Who else sees it
Only the services I use to run my practice: my website host, my contact form service (Web3Forms, which delivers form messages to me), Google (calendar, email and video calls), my payment provider, and Gallup if you take the CliftonStrengths assessment. Each handles your information under its own privacy policy.
Confidentiality in coaching
What you share in our sessions stays between us. The exceptions are when the law requires otherwise or when someone’s safety is at risk. I follow the ICF Code of Ethics.
Teens
I coach teens ages 14 to 17 with a parent or guardian’s consent. I don’t knowingly collect information from anyone under 14.
How long I keep it
I keep coaching notes and records only as long as needed for our work together and for business and tax purposes, then delete them securely. Messages from people who don’t become clients are deleted after a reasonable time.
Your choices
You can ask to see, correct or delete the information I have about you at any time. Just email me and I’ll take care of it.
Questions
Email me at rachel.phelps@strengths4lifellc.com. I’m happy to talk it through.